Legal Information

Britannia Rescue

Britannia Rescue is a registered trade mark and is a trading style of the Liverpool Victoria group of companies. Liverpool Victoria Insurance Company Limited (LVIC), registered in England and Wales No. 3232514 is authorised and regulated by the Financial Services Authority, register number 202965. Registered address for both companies: County Gates, Bournemouth BH1 2NF.

Xtend

Xtend breakdown insurance is underwritten by Motors Insurance Company Limited (MICL) which is regulated as an insurance company by the Financial Services Authority. Car Care Plan Limited is authorised and regulated as an insurance intermediary with the Financial Services Authority.

FSA - Who regulates Britannia Rescue?

The FSA is an independent body that regulates the financial services industry in the UK. Our name, address and regulatory status can be checked on the FSA's Register of authorised firms by visiting www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

If you want to make a complaint

If you have a complaint about any aspect of the service you receive from LV=, please phone us quoting your reference number. Alternatively, you can write to us at:

Making a complaint will not affect your right to take legal action.  We operate a written complaints procedure in accordance with the Financial Services Authority and you may be able to refer your complaint to the Financial Ombudsman Service. Details of our complaints handling process are available on request. The right to apply to the Ombudsman must be exercised within six months of the date of our decision. Please write to:

What happens if we are unable to meet our liabilities?

If we are unable to meet our liabilities to our policyholders, you may be able to claim compensation from the Financial Services Compensation Scheme (FSCS).

The level of compensation differs depending on the type of cover:

• Compulsory insurance, (e.g. third party motor), is covered for 100% of the claim.
• Non compulsory insurance, (e.g. home insurance), is covered for 100% of the first £2,000 and 90% for the remainder of the claim.

Further information can be obtained from: